Customer service is the process of ensuring customer satisfaction with a product or service by resolving customer complaints via phone, email, social media or live chat. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Typically, they cancel and upgrade customers’ order and thereafter assist with placement of orders, refunds or exchanges request.
Deskma understands that providing Excellent Customer Service is the best and cheapest marketing tool available. We aim to satisfy every customer and turn every interaction to most profitable opportunities and maintain good customer relationships. Our team is comprehensively equipped with the skillset, experience, trainings and right attitude to deliver positive language and excellent service to the customer.
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|Customer Care and Support||Billing Queries|
|General inquiry||Sales Inquiry|
|Order Taking||Directory Inquiry|
|Contact Information / Data Verification||Account Management|